Executive Operations Partner

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: Symmetry Software is seeking an autonomous, forward-thinking Executive Operations Partner to sit at the center of how Symmetry runs. You will be the strategic right hand to our CEO, Elizabeth Oviedo, taking ownership of leadership operating rhythms, complex scheduling, and the operational support for the Symmetry steering committee as it navigates a pivotal growth transformation. This is a senior, high-impact role for a leader who anticipates needs by default, reduces friction before it surfaces, and wants the fast pace of a small, high-growth team with the backing of a mature, profitable business. About the Team: Symmetry Software is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. Increasingly, our AI products are reshaping what’s possible for tax compliance infrastructure when it comes to accuracy and speed. Symmetry is the heart of the entire payroll industry, providing best-in-class software support stemming from our nearly four decades of experience seeing the most complicated tax and payroll scenarios across the country. Here’s what you’ll do day-to-day: • Own calendar management and meeting rhythms. Anticipate complex scheduling needs, streamline calendars for maximum impact, and eliminate conflicts before they form for CEO and Head of Engineering. • Partner closely with the Insights & Operations Partner to operationalize meeting cadences and follow through • Embed AI-enabled systems into how Symmetry runs. Use AI to draft, synthesize, and accelerate the work meeting summaries and action-item extraction, inbox triage, first-draft comms and decks, research and briefing prep — then build the repeatable workflows, prompt libraries, and documentation that make the whole leadership team faster. Apply human judgment and Symmetry’s AI policies to everything that ships. • Act as an extension of the leaders you support. Triage inboxes and prioritize responses so clients, employees, and key stakeholders get fast, high-quality answers; represent the CEO with external partners on priorities, timelines, and availability. • Draft executive presentations, company-wide comms, and off-site materials in partnership with the CEO for a range of internal and external audiences. • Lead complex travel and events. Coordinate quarterly travel for the CEO, Head of Engineering, and leadership team, and lead onsite and event planning with cross-org coordination for team off-sites, celebrations, and Symmetry traditions. • Ensure seamless expense and budget processes for key executives including the CEO and Head of Engineering in close coordination with finance partners, and establish new or improve existing administrative systems and processes. • Serves as a trusted thought partner, frames decisions and offers options; Proactively helps leaders and teams identify risks, surface solutions, and shape workflows to prevent issues and adapt to change. • Acts with delegated authority on behalf of leader, making calls on routine decisions and requests. • Serves as a culture carrier and strengthens team identity through your interactions with individuals and teams. • Influences beyond direct leaders across the business, anticipating needs and future risks. Here’s what we're looking for: • 4+ years supporting VP-level or above executives, including calendaring for multiple executives, complex travel, and event planning — or equivalent relevant experience. • Demonstrated AI fluency you have built systems around. You can walk us through specific AI workflows you designed, documented, and got others to adopt — not just tools you have tried. You write structured prompts with real context and constraints, you critically review output before it reaches an executive, and you protect sensitive data by default. • An autonomous, strategic working style. You find ways to add value to the CEO and the leadership team without prompting or significant guidance. You navigate ambiguity, balance tradeoffs in high-stakes projects, and see around corners. • Influence across leaders and teams. You build trust with executives and cross-functional partners through clarity, follow-through, and discretion, and you mentor others in the craft. • Outstanding organization and judgment under pressure. Incredibly detail-oriented, able to prioritize competing assignments, and calm when responsibilities shift — with a great deal of common sense and a bias toward "find a way." • Strong written and spoken communication, plus project management from conception to completion, and complete confidentiality, tact, and discretion on all business matters. • Culture builder. A strong instinct for bringing people together and collaborating with the workplace experience team. • Proficiency with Google Suite and AI Tooling: Gmail, Calendar, Drive, Docs, Sheets, Notion, ChatGPT, Gemini, Claude or others Our cash compensation amount for this role is $82,130 to $101,294 in Scottsdale & most major metro locations. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.