Collections Associate

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills. What You Will Be Doing • Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure. • Contact customers, via email and phone, to secure outstanding balances.Perform account reconciliations, as needed, to resolve any account discrepancies. • Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account. • Work with customers that have delinquent balances to negotiate payment plans.Process customer credit card payments. • Address any credit card declines with the customer. • Respond to customer inquiries within a 24 - 48-hour time period. • Confer with management to determine if additional actions are required for delinquent accounts. What You Bring • High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. • You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling. • 2+ years of professional experience in A/R & Collections • Strong communication skills, both verbal and written • Strong attention-to-detail, robust analytical skills and multitasking capabilities • Strong customer service and creative problem solving skills • Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment • Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners • Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs Bonus Points • Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills • Positivity! We each love what we do and believe that a positive attitude matters • Experience in SAAS/software industryExperience with foreign currency and multiple international subsidiaries EMEA, APAC, NA • Experience with Netsuite, Salesforce and G Suite • Degree preferably in Accounting, Finance, or Business Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. 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