Repair Operations Lead

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the team to sustain and scale it. Reporting to the Operations Manager, AV Deployment, Flexdrive is seeking an exceptional Repair Operations Lead to help run the day-to-day service operations supporting our AV fleet. You'll work alongside a second Repair Operations Lead as a partnered pair, sharing coverage and accountability for the floor. This is a people-first leadership role. You will lead and mentor our repair coordinators, hold both the coordinator team and our on-site technicians (a 3rd party partner) accountable to quality and turnaround expectations, and keep the partnership running smoothly so the fleet stays available. We're looking for a strong people leader rather than a deep technical expert. Service advisor or service drive experience is helpful because you'll be fluent in the workflow, but what matters most is your ability to develop a team, set clear expectations, and hold the line on them without losing the room. You should be comfortable managing an external partner relationship day to day, balancing a collaborative working rapport with firm accountability. You bring a teamwork mentality, genuinely care about employee relations and the culture you're building, and will lean into Lyft's values as one of the early leaders shaping how this site operates. If you're energized by growing people, building strong partner relationships, and bringing order to a fast-moving operation, we encourage you to apply. Responsibilities: • Shift Pattern • This role supports 24/7 AV depot operations and requires availability to work day shifts, with hours scheduled between 5:00 PM - 1:30 AM, with alternating weekends with rotating weekdays off. • Specific shift times and schedules will be determined based on operational needs and business requirements. • Schedules will include weekends and holidays based on depot operational requirements. • Technical Team Management • Partnership Oversight & Accountability: Serve as the day-to-day point of accountability for our onsite repair partner, holding their technicians to agreed quality, turnaround, and certification standards across all shifts, and escalating gaps through the right channels before they affect fleet availability. • Workflow Distribution: Manage and optimize repair workflows across technician teams, balancing workload, prioritizing critical repairs, and ensuring SLA compliance for all maintenance activities. • Cross-Functional Partnership: Work closely with the internal teams that own our third-party relationships and offsite collision repairs, acting as the site-level point of contact so vehicles route correctly, status stays visible, and repair timelines hold. You'll surface issues from the floor to those teams and carry their requirements back to the site so both sides stay aligned. • Performance Management: Conduct regular performance reviews, skills assessments, and development planning for technical staff, fostering a culture of safety, continuous improvement and technical excellence. • Team Development & Coaching • Onboarding & Job Task Training: Get new repair coordinators up to speed on their core responsibilities — work order management, vehicle intake and staging, documentation, and the systems they'll live in day to day — so they're contributing confidently and correctly. • Depot Operations Fluency: Teach the team how the depot actually runs: how work flows from intake through repair and release, how their role connects to the technicians and the internal teams upstream and downstream, and what good looks like at each handoff. • Ongoing Coaching & Mentorship: Provide regular, direct feedback through side-by-sides, one-on-ones, and in-the-moment coaching. Identify where each coordinator wants to grow, build a path for them, and address performance gaps early and honestly. • Fleet Health & Maintenance Operations • Fleet Performance Optimization: Monitor and improve key metrics including Mean Time to Recovery, Vehicle Turnaround Time, and Diagnosis Escalation Rate. • Service Quality Assurance: Implement and maintain quality control processes ensuring all maintenance work meets partner specifications and safety standards. • Maintenance Planning: Develop and execute preventive maintenance schedules, manage maintenance change requests, and ensure compliance with partner fleet management system requirements. • Technical Problem Resolution: Lead root cause analysis for technical issues working with our 3rd party partner, implementing corrective actions, and developing preventive measures to reduce repeat failures. • Parts & Materials Oversight • Service and Parts Coordinator Management: Directly supervise parts and service writing coordination, ensuring seamless integration between parts allocation, work order documentation, and inventory management while maintaining accuracy and compliance standards. • Supply Chain Coordination: Oversee Material Coordinator activities, ensuring optimal parts inventory levels, secure storage of proprietary components, and compliance with chain of custody standards. • Inventory Optimization: Analyze parts consumption patterns, forecast requirements, and coordinate with partner aftermarket teams to prevent stockouts while minimizing carrying costs. • Vendor Parts Management: Manage relationships with parts suppliers, negotiate service agreements, and ensure timely delivery of critical components. • Non-Conforming Parts Process: Oversee quarantine and disposition procedures for non-conforming parts, ensuring proper documentation and handling. • Compliance & Documentation • Training Compliance: Ensure all personnel maintain required qualifications through partner learning management systems, conducting monthly verification reviews per standards. • Safety Program Integration: Collaborate with the safety team to ensure all maintenance activities comply with EHS requirements, including battery safety, hazardous materials handling, and hot work procedures. • Documentation Management: Maintain comprehensive documentation hierarchy including job descriptions, safety protocols, training records, and maintenance logs per partner requirements. • Regulatory Compliance: Ensure all technical operations meet federal, state, and local regulations including EPA, OSHA, and AV-specific requirements. • Strategic Planning & Continuous Improvement • Operational Excellence: Drive continuous improvement initiatives, analyzing performance data to identify optimization opportunities and implement best practices across technical operations. • Capacity Planning: Forecast staffing needs, training requirements, and infrastructure upgrades to support fleet growth and operational scaling. • Cross-Functional Collaboration: Partner with Operations Manager, Depot Operations Leads, and partner technical teams to ensure seamless integration of maintenance and depot operations. • Knowledge Management: Establish and maintain technical knowledge base, documenting lessons learned, best practices, and troubleshooting guides for common issues. • Culture of Safety: Champion a comprehensive culture of safety through proactive engagement. Leading by example in following all safety requirements; educating the team on safety protocols; proactively identifying risks; managing incidents, including reporting and investigation. • Technical Competencies • Advanced diagnostic skills for electric and autonomous vehicle systems • Proficiency with fleet management systems (Carman experience preferred) • SAP or similar ERP system expertise for parts and maintenance tracking • Data analysis and reporting capabilities for performance metrics • Understanding of ISO quality standards and automotive compliance requirements Experience: • Bachelor's degree in Automotive Technology, Mechanical Engineering, Operations Management, or related field. • 4+ years of progressive experience in fleet maintenance management, automotive service operations, or technical training leadership. • 3+ years of experience managing technical teams including hiring, training, performance management, and development of skilled technicians. • 2+ years of experience developing and delivering technical training programs, preferably in automotive or fleet maintenance environments. • Proven expertise in electric vehicle systems, diagnostic procedures, and advanced automotive technologies (AV experience highly preferred). • Strong understanding of maintenance management systems, KPI tracking, and data-driven decision making for fleet operations. • Experience with vendor management, contract negotiation, and third-party service provider oversight. • Demonstrated success implementing quality management systems, safety management systems and continuous improvement methodologies (Six Sigma, Lean preferred). • Exceptional communication skills with ability to interface effectively with technical teams, executive leadership, and external partners. • Current ASE certifications preferred; ability to obtain required partner certifications within 90 days. • Valid driver's license with clean driving record. Benefits: • Great medical, dental, and vision insurance options with additional programs available when enrolled • Mental health benefits • Family building benefits • Child care and pet benefits • 401(k) plan with company match to help save for your future • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible • Subsidized commuter benefits • Monthly Lyft credits and complimentary Lyft Pink membership Note: For this role, candidates must reside in states registered for Flexdrive Services LLC. This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite The expected base pay range for this position in the Nashville area is $50,180 - $62,730, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.