Engineering Manager, Edge SRE

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: London About the Department As part of the Cloudflare Infrastructure Engineering organization, our platform SREs are primarily responsible for production reliability. SREs are based in locations in Asia, Europe and the US enabling follow the sun coverage during daytime hours. SREs are supported by all engineering teams at Cloudflare who participate in on call schedules for their services. The SRE teams facilitate remediation and follow up of production issues and mature the tooling to enable all engineering teams to self-service on production. Incident follow up work across all engineering teams is prioritized above product innovation and the impact of production incidents influences the priority. SREs support two main environments: Edge SRE are focused on edge distribution where most client traffic is served. Core SRE are focused on the core services like control plane, data pipeline and other supporting supporting services Who you are • You have 5+ years of software engineering, reliability, or operations experience in a customer-focused environment. • You have 2+ years experience managing a team of 5 or more engineers on projects in the areas of: distributed systems, tooling, Linux, Internetworking, infrastructure security or infrastructure management • You are comfortable collaborating and co-ordinating on cross-team projects and workflows • You can provide a strong technical vision for systems and infrastructure teams • You have experience building services and systems, have successfully taken projects from inception to production, and are comfortable diving in to provide leadership for major projects when needed • You are capable of leading a discussion with upper management, and are able to tailor the level of technical detail to suit your audience What you'll do We are looking for an Engineering Manager to lead the Edge SRE team in London. You will lead and develop a team of SREs that are responsible for Cloudflare edge production and building the tools for all teams to understand and interact with it. You will play a lead role in driving our Platform initiatives for edge services and will be tasked with leading engineers who build tools and best practices for engineering teams to debug in production, measure availability and performance indicators, track and report on thresholds. Key responsibilities • Lead a team of engineers who are working to keep the Cloudflare edge reliable and scalable • Mentor, grow, and empower your team by giving them the skills, confidence and motivation to make decisions • Help the individuals on your team to build and execute personal development plans that align with Cloudflare’s goals and objectives • Take an active role in prioritizing the roadmap for the SRE Org • Drive cross-team and cross-org alignment in engineering, infrastructure and product teams • Partner with other Engineering Managers across Cloudflare to achieve reliability outcomes for their services • Participate in deep technical design discussions within your team, and across partner teams, and ensure that we're building the right systems and keeping the quality high Examples of desirable skills, knowledge and experience • Hands-on experience with software or reliability engineering • Experience leading and hiring a team that builds and runs tools and platforms • Excel at planning and overseeing execution to meet commitments and deliver with predictability • Incident root cause analysis and follow-ups • Incident management • Comfortable managing teams/projections with deadlines and short release cycles • Experience using observability tools such as Jaeger, OpenTracing, ELK, Prometheus, Thanos, Grafana, Clickhouse • Experience running and maturing distributed systems • Familiarity working with Proxies, DNS, Databases, Internet and Security • Experience developing tools and APIs What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.