Technical Operations Manager – Junior

Overview: SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values Purpose of the role: You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows. Key responsibilities: • Handling technical operations requests from first line support about transactions issues and Payment Methods work • Roll out a customization of new Clients Customization Payment Methods on the Client’s website • Technical troubleshooting about transactions and Payment Methods • Maintaining the efficiency of payment systems Interaction with payment systems • Analysis and identification of patterns in problems with payments with subsequent reporting • Interaction with related departments (2nd line, Finance, Account managers, B2С) Required Experience: • Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line) • Clear understanding of how the Payment System works Strong knowledge of transactions flow • Knowledge of the basics of WEB architecture • Higher or incomplete higher education, preference for graduates of technical universities • English and Russian not lower than Upper Intermediate level • Knowledge of the basics in programming (data types/basic operators/functions) Nice to have: Experience with JIRA, Jenkins, Gitlab Experience with monitoring systems (ELK) • Understanding of information and application security, SSH, and access credentials Our Benefits: Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events Originally posted on Himalayas