Assistant Manager, eCommerce Product and Customer Experience

Essential Functions and Responsibilities: • Assist with web design and development agency on all ecommerce projects • Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation • Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue • Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC) • Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes • Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities • Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities • Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience • Collaborate with Digital Marketing Team on digital media campaign positioning on website • Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders Required Qualifications: • Experience working with custom and off-the-shelf Content Management Systems • Familiarity with Google Analytics and Adobe Omniture • Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects • Experience with design and server-side languages such as HTML, CSS, JavaScript • Working knowledge of SEO best practices • Excellent written and verbal skills • Ability to work independently and demonstrate keen attention to details • Manages prioritization, can meet deadlines, and be flexible based on business requirements Preferred Qualifications: • Experience in UX and mobile design • Project and product management certifications • Project management software experience (MS Project or equivalent) • Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products • Ecommerce payment solutions experience Originally posted on Himalayas