Senior Customer Support Engineer (EMEA) - Remote

Our client is a fast‑growing international software company building high‑performance developer infrastructure used by teams around the world. To support their expanding customer base, were looking for a Senior Customer Support Engineer to take ownership of complex technical issues, guide customers through challenging scenarios, and help shape a world‑class support function. This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization. What You'll Do Technical Support & Troubleshooting • Act as the primary technical contact for customers across EMEA • Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems • Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions Customer Success & Guidance • Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations • Communicate clearly with both technical and non‑technical stakeholders, ensuring a smooth and positive support experience Cross‑Functional Collaboration • Work closely with engineering and product teams to escalate issues, share insights, and influence product improvements • Contribute to internal tooling, workflows, and automation to streamline support operations Documentation & Enablement • Create and maintain high‑quality documentation for internal teams and customers • Identify recurring issues and propose improvements to reduce friction and enhance product reliability Operational Excellence • Participate in an on‑call rotation to ensure timely responses to critical issues • Help shape support processes as the company scales, bringing structure, clarity, and continuous improvement What You Bring • Strong experience in a customer‑facing technical support, DevOps, SRE, or infrastructure‑focused role • Solid proficiency in Python or a similar programming language • Hands‑on experience with Kubernetes and managing workloads in cloud environments (AWS, GCP, or Azure) • Ability to troubleshoot distributed systems, cloud services, and backend components • Excellent communication skills and the ability to translate complex technical topics into clear explanations • Familiarity with modern search, data, or database technologies is a plus • A proactive, ownership‑driven mindset and comfort working in a fast‑moving environment • Must be based in the EMEA region Why This Role Stands Out • Join a remote‑first, international team working on cutting‑edge developer technology • Contribute directly to a growing support organization with room to influence processes and tooling • Competitive compensation, flexible working culture, and opportunities for professional development • Work in a company that values autonomy, engineering excellence, and continuous improvement Originally posted on Himalayas