AI Deployment Manager, Scale

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. About SpaceXAI SpaceXAI builds the vertically integrated stack for useful AI: models, the products people work in every day, and the compute underneath. We're Cursor + Grok as one company: Grok Build (Cursor) for engineering in real codebases, Grok Bot for autonomous knowledge work, and Grok when you want to steer the result. Same intelligence layer; not a coding-only tool company. We're a flat, talent-dense team that likes truth-seeking, sharp debate, and shipping. About the role This is a founding seat on our Scale team. You'll help define how SpaceXAI partners with thousands of customers at once: which accounts get a person, which get a program, and what great looks like for both. You'll cover a portfolio of fast-growing customers, from startups to established companies. About half your time goes to a named book of roughly 100 high-potential accounts, a quarter to a shared pool of accounts the team covers together, and a quarter to building programs that reach the entire portfolio. You're measured on retention and consumption across all of it. What you'll do • Own retention and consumption for ~100 named accounts, helping them get real value from Grok Build, Grok Bot, and the rest of the SpaceXAI stack, and partnering with Account Executives on renewals and expansion • Cover a shared pool of accounts alongside the team, stepping in where usage, risk, or opportunity calls for it • Build repeatable programs (workshops, office hours, onboarding, campaigns) that scale across the whole portfolio • Lead conversations with engineers, business teams, and executives about how AI changes the way they work • Use account health, usage data, and AI agents to decide where your time matters most • Bring the customer's voice back to Product and Engineering and help shape what we build You may be a fit if • You've helped build a scaled or digital customer motion from the ground up, or been an early member of a team that defined how it works • You've managed a large book of accounts in a post-sales role and can point to the impact, like growing usage, protecting revenue, or being recognized as a top performer • You come from SaaS, developer tools, AI, or a closely related space • You're technical enough to earn credibility with engineering teams, and just as comfortable with business users and executives • You know when to go deep on one account and when to solve a problem once for a hundred • You've built playbooks or tools other people rely on • You use AI in your own work every day