Manager, Product Management-Technical

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management-Technical Overview • Mastercard Send is at the cornerstone of our vision of a World Beyond Cash. Our services facilitate the secure delivery of funds between senders and receivers, typically within seconds. We support multiple use cases - person-to-person, business to business, disbursements, remittances and merchant payments. With our technology and expertise we are making sending money safe, simple and fast. • The Manager, Mastercard Send, will lead initiatives and partners with cross-functional global stakeholders (Product, Operations & Technology, Service Management and Regional Mastercard Send Product Managers) to ensure that Mastercard offers competitive and innovative solutions to solve real market problems. • Manages the development of operational processes and procedures including process for new market deployments, customer implementations and platform management • Provides ongoing management and documentation of system / platform descriptions and functionality to ensure consistent usage o Have you ever managed services that touch multiple products on a global scale? o Are you motivated to be a part of driving a world beyond cash? o Do you have experience in developing products and services and partnering with cross-functional stakeholders globally? Role • Leads the development and management of platform capabilities for Send clearing and billing. In particular support programs related to Send transaction, managing the product lifecycle including product design, creation of business and functional requirements, documentation, training, project management, and on-going product development • Consult as a Product Knowledge Leader for Send, Clearing & Bllling to effectively identify needs, recommend solutions, define requirements and develop / deliver the right products to solve market problems • Partner closely with regional leads, customers and internal stakeholders to develop and maintain the development roadmap to guide future investment and ensure strategic alignment • Define the necessary capabilities, prioritize delivery and write business requirements in order to deliver the Send platform • Work closely with a cross-functional team to lead product development efforts that cross between waterfall and agile workflow, identify synergies, propose the most efficient solutions, and resolve issues in a timely and cost effective manner • Interface with technical developers to translate product requirements into technical specifications, ensuring mutual understanding and reducing time to market • Capture product capabilities and translate into customer facing implementation guides • Educate Product Management, Regional Product Sales, Product Delivery and Account Management teams on features and technical aspects of Mastercard Send processing and on-behalf-of platforms All About You • Extensive product management and development experience in the global payment industry with preferred knowledge and background in money transfer and remittances • Established business technical expertise in the development of integrated product solutions spanning multiple product categories • Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude • Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with internal stakeholders and external customers • Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision • Knowledge and experience with agile methodology for product development • Superior oral and written communication, problem solving, product documentation, and product development skills • In-depth knowledge of Mastercard authorization, clearing and settlement systems and processes preferred • Strong business acumen coupled with a customer focus and analytical skills Ability to interact effectively at all levels and team with internal and external business partners Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard's security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.